The key difference with VBS is the quality of the staff who take time to understand your individual circumstances.
It was wonderful having a “dedicated” person to speak to, and not having to contact a call-centre where you speak to a different person every time.
I have had dealings with the Vernon over many years and have found them to be helpful, thoughtful, friendly and efficient.
Very satisfied from start to finish.
Thank you for making the process of buying our house so much easier and stressfree.
Our application has been handled efficiently and without fuss
I have had a mortgage with four different companies and yours is by far the best to deal with.
All my dealings with the Vernon have been dealt with extremely professionally and efficiently.
The people we spoke to actually knew who we were. We were not just a series of notes on a computer screen.
We were very impressed with the speed and efficiency of our mortgage application.
I wasn't made to feel stupid when asking obvious questions and all were answered leaving me with peace of mind.
Excellent service and product, delivered with ease and professionalism.
I would recommend Vernon Building Society to anyone seeking a mortgage.
Great service, very friendly and competent. The Vernon is a safe pair of hands.
Excellent service, very knowledgable. I can't recommend the Vernon highly enough.
The whole process from beginning to end was seamless. There were no glitches, and staff could not have been more helpful.
First class service from enquiry to completion.
The Society's loan has helped us to an extent that we had not thought possible, at little inconvenience to ourselves.
Hassle free application process
Absolutely excellent service, appreciated the help as my application was not straightforward but a solution was found.
Simple and clear process, friendly service and good value for money. Much better service than other financial institutions.
I would recommend the Vernon to others without a doubt.
Staff did everything to arrange our mortgage quickly with a positive outcome for our family.
Very good service. A cut above the rest.
It's nice to pick up the phone and speak to someone who knows who you are and can help straight away.
Extremely friendly and personable service. Our Mortgage Adviser went out of his way to assist us
Cannot thank the people at the Vernon enough.
The Senior Customer Service Manager gave good advice and made me feel at ease.
Excellent criteria and great how we are known as a name, not a number. Thanks.
Very impressed by the friendly and efficient service I received in the Edgeley branch.
Don't change a thing, best experience I have had with a lender in years!
I was very pleased that the Vernon were prepared to consider the unusual circumstances involved, when other lenders were not.
This is how a personal service should be! I would have no hesitation in recommending Vernon Building Society.
The Vernon treat you as an individual rather than just another faceless customer at the end of the phone. Very impressed!
Really outstanding. Your staff took a lot of the stress out of applying for a mortgage.
Fantastic service from advisers, with a very pleasant telephone manner and superb communication skills.
Great help to me as a first time buyer and my mother as a guarantor. Extremely friendly and very informative.
My equity release mortgage was done efficiently, speedily, courteously and with a friendly approach.
As first time buyers, we didn't know much about the process but Vernon made it easy. Friendly, professional and honest.
Personal, professional and friendly mortgage service. A real pleasure to deal with people as well as the company.
Very speedy and efficient service, decisions were made quickly. Process was uncomplicated and friendly.
The Vernon have shown they offer an outstanding service to older borrowers and we will recommend most highly.
We would like to thank the Society for the excellent service we have received over the years.
It was a pleasure to deal with a mutual company having had so many issues with larger lenders.
All the staff are very efficient and knowledgeable. I appreciate that my mortgage was completed very quickly.
It was great to deal with real people with a friendly manner, good product knowledge and excellent efficiency throughout.
Great personal service, not just a number processed by a computer. Thank you for all your help.
The Vernon treated me as a human being and not a number in a computer. Easy to contact and always returned my calls promptly
In the stressful time of the credit crunch, it was so pleasant to talk with people who knew their job and were very helpful and non judgemental.
Everyone was knowledgeable, friendly and took time explaining.
A really smooth remortgage, thank you for all your help.
We were pleased with the excellent service we received. Our loan was processed quickly and efficiently with no fuss.
We wanted to use a local Society as we are fed up of dealing with large faceless companies.
Knowledge of products was really good and staff were helpful. In all excellent. A local Building Society - also good news!
I received excellent service with my mortgage application. I was surprised at how quickly it was processed.
We were both very pleased with the service from the Vernon and the time taken to process our application.
Direct contact with a named individual is a real plus.
Very pleased with the way my application for a mortgage was dealt with.
As a first time buyer, the Society exceeded my expectations and provided an unbeatable offer in comparison to other lenders.
I cannot emphasise enough how considerate and supportive your staff have been.
I was told by two banks that I could not talk to them face to face about mortgages - this was not the case at the Vernon.
A liaison with staff who understand your personal circumstances can be worth a lot more than searching for a better rare.