We are committed to addressing any complaints fairly, effectively and promptly. We have a formal written complaints policy and procedure, a copy of which will be provided to you when you first become a member, and subsequently on request.

 

The Society is covered by the Financial Ombudsman Service (FOS) and in the unlikely event that a complaint cannot be settled via our own internal complaints handling procedures, it may be eligible to be referred to the FOS for consideration and a decision.