This webpage is designed to update our Members on key service updates caused by COVID-19 disruption and was last updated on July 24th.
We are largely continuing to offer an uninterrupted, personalised and individual service to our customers. However, please note the following:
Following the most recent UK Government advice the wearing of face coverings/masks by customers in all our branches is mandatory and enforceable by law.
However, please note you may be requested to remove your face covering when entering the branch or carrying out transactions in the interest of security and identification purposes and to avoid financial crime.
Branch Opening hours (last updated July 24th)
Current branch opening hours during Covid-19 restrictions are:
Monday: Bramhall, Poynton & Reddish branch open from 9am – 16.45pm. (St Petersgate, Hazel Grove, Marple branches all closed)
Tuesday: Hazel Grove, Marple & St Petersgate branch open from 9am – 16:45pm. (Poynton, Reddish, Bramhall branches all closed)
Wednesday: Bramhall, Poynton & Reddish branch open 9.00am to 16.45pm. (St Petersgate, Hazel Grove, Marple branches all closed)
Thursday: Hazel Grove, Marple & St Petersgate open from 9.00am to 16.45pm. (Poynton, Reddish, Bramhall branches all closed)
Friday: Poynton Bramhall, Reddish, Hazel Grove & St Petersgate open from 9.00am – 4.45pm. (Marple branch is closed)
Saturday: St Petersgate and Poynton branches open from 9.00am - 12 noon. All other branches closed.
We will continue to review our opening hours on a weekly basis with reference to government guidance and customer demand.
To protect yourselves and our employees, please avoid any unnecessary branch visits and only come into branches for essential business. We can handle most general enquiries via the telephone, have deployed additional colleagues to answer calls and are currently responding within a matter of seconds.
You can always telephone your local branch, full details can be found here
Or you can contact our Head Office Savings Team on 0161 429 6262.
Customers With Money Worries (last updated July 24th)
Supporting our customers through challenging times is nothing new to us and there are many ways we can assist you by carefully understanding your individual needs and challenges, especially in these highly unusual times.
We have been supporting many of our mortgage customers including those who have opted to defer their mortgage payments for 3 months during the Covid outbreak. This is an agreed break from paying your mortgage that will not affect your credit rating. It's important for customers to note that interest will still be charged and your monthly payment will be higher when you recommence your payments.
We are currently contacting customers whose 3 month deferral is due to finish and agreeing appropriate arrangements.
If you are concerned about making your current or future payments, please call our dedicated support team on 0161 429 4301.
For savings customers who need to arrange access to funds without the need to visit a branch, we can work with you to help to meet your needs. To discuss your situation please contact your local branch
by telephone or contact our Head Office Savings Team on 0161 429 6262.