Coronavirus (COVID-19)

If you are concerned about Coronavirus and the impact this may have on your finances, we are here to support you. We are updating our website regularly with information you may need, including any updates on our branch opening times.

Check updates

This webpage is designed to update our Intermediaries on key service updates caused by COVID-19 disruption and was last updated on the 7th July 2020.

 

We were pleased to update our products in mid-June and continue to be very much open for business across our range of Residential, Buy To Let, Holiday Buy To Let, Buy 4 Uni, Self-Build and Later Life Lending products.

Throughout the Covid19 challenges our people have operated largely on a remote basis but we have continued to provide our trademark personal mortgage support, from front end telephony enquiries through to bespoke, common sense underwriting.

We are currently experiencing high levels of new business demand and are operating on the following time scales:

-          New telephone and e-mail enquiries responded to within 48 hours;

-          Full DIPs accepted/declined within 72 hours;

-          Full applications received, to initial underwriter assessment on average within 7 working days.

We are really keen to help with your new business enquiries on 0161 429 4327 or email us on intermediaries@thevernon.co.uk

Please note our Product Guide, contained within the Intermediary section on our website, is always up to date and you could save time by reviewing this before making contact.

Customers in difficulty

Throughout the period of Mortgage Payment Deferrals we’ve responded to all related customer enquiries within a maximum of 48 hours. Now the initial adopters approach the end of their initial 3 months, we’re once again making personal contact to help them restart payments or support in the most appropriate way.

Please rest assured any mutual customers are in very safe and caring hands and should any approach you for help, please provide the following dedicated telephone number 0161 429 4301.







 

 

Vernon Building Society
19 St Petersgate
Stockport
SK1 1HF

Tel: 0161 429 6262
Email: info@thevernon.co.uk

Telephone calls are recorded and may be monitored for regulatory and training purposes to help maintain service quality.

*The 'AER' stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Vernon Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (registration number 195475).  You can check this on the Financial Services Register. We are also a participant of the Financial Services Compensation Scheme (FSCS). Details of the scheme can be obtained from www.fscs.org.uk

Telephone calls are recorded and may be monitored for regulatory and training purposes to help maintain service quality.

For independent information about financial products and services visit  www.moneyadviceservice.org.uk