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If you are concerned about Coronavirus and the impact this may have on your finances, we are here to support you. We are updating our website regularly with information you may need, including any updates on our branch opening times.

Check updates

This webpage is designed to update our Intermediaries on key service updates and was last updated on the 28th October 2020.

Following a very busy July, August and September our "BAU" service levels are longer than usual and more than we would like them to be.

As a result we reduced the availability on new business products to allow us to focus resource on managing existing pipeline cases. We are pleased to say the focus is working and we are making significant inroads on our pipeline.

An update on current key service levels and initiatives:

We continue to focus our Intermediary Sales Team on providing an efficient front-line telephony response which is now predominantly dealing with existing applications.  

Our current average key service timelines are:

  • Phone and e-mail enquiries responded to within a maximum 24 hours.     
  • DIPs accepted/declined within 2 working days.
  • For maximum efficiency, we are prioritising existing pipeline cases based upon a combination of; date received; fully ready to underwrite; and offer.

Our key focus during November will be to continue to move existing applications to offer and completion.

We are currently reviewing our new product range and expect to launch a focused new business offering in late November/early December.

You can contact us and be guaranteed we will answer on 0161 429 4327 or email us at

Please note our Product Guide, contained within the Intermediary section on our website, is always up to date and you could save time by reviewing this before making contact.

Vernon Building Society
19 St Petersgate

Tel: 0161 429 6262

Telephone calls are recorded and may be monitored for regulatory and training purposes to help maintain service quality.

*The 'AER' stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year.


Vernon Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (registration number 195475).  You can check this on the Financial Services Register. We are also a participant of the Financial Services Compensation Scheme (FSCS). Details of the scheme can be obtained from

Telephone calls are recorded and may be monitored for regulatory and training purposes to help maintain service quality.

For independent information about financial products and services visit