Nine out of 10 members say they would recommend the mutual to friends and family.
Customers were quizzed following the release of the annual report in March 2017.
A total of 88% out of more than 800 respondents say they would recommend us – an increase of 4% on 2015.
The survey also revealed the following results:
- 93% ‘believe the Vernon treats me fairly’
- 92% ‘trust’ the Vernon.
- 95% say the information they receive is ‘clear and easy to understand’.
“We are delighted with our survey results which are a reflection of the great people we have working for us," said Ian Keeling, our Director of Sales and Marketing.
“In a world increasingly dominated by automation, the ratings we have from our members show just how valued a personal service is.
“That said, we’re not complacent and we have exciting plans to improve our customer experience even further.”
Customers are also happy with our new website with 88% finding it ‘informative and easy to use’.
With so many of our mortgage applications being received from customer recommendations, we are delighted to launch a 'recommend a friend' scheme where both you and a person you introduce will receive a £100 reward if they complete a mortgage with us. If you would like to get involved please click here to download a printable form, or collect one from your local branch.